Refund & Returns Policy

01 Return Eligibility Requirements

To qualify for a return, you must contact us within 30 days of delivery and receive return authorization before sending the item. Returned products must meet all of the following conditions:

• Condition: The item must be unused, unmodified, and in its original condition.
• Packaging: The item must be returned in its original packaging with all included accessories, manuals, and tags, where applicable.
• Proof of Purchase: You must provide a valid order number or other proof of purchase.
• Authorization: You must obtain written return instructions from our support team before shipping the item back.

We reserve the right to reject returns that show signs of use, modification, damage caused after delivery, or failure to meet the requirements above, subject to applicable consumer protection laws.

02 Non-Returnable Items

Unless required by applicable law or otherwise approved by our support team, the following items may not be eligible for return:

• Customized or made-to-order products.
• Clearance or final-sale items identified as non-returnable at purchase.
• Products damaged through misuse, unauthorized modification, improper care, or mishandling after delivery.
• Items that have been used, altered, or are no longer in a condition that meets our return requirements.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

03 Return Shipping & Fees

Defective, Damaged, or Incorrect Items: If your item arrives defective, is damaged in transit, or is incorrect due to our error, contact us with supporting photos and your order number. We will review the case and confirm the appropriate resolution and return shipping arrangements.

Change of Mind or Ordering Mistakes: If you wish to return an eligible item because of personal preference, an ordering mistake, or a change of mind, you are responsible for the applicable return shipping costs.

Restocking Fee: ARMShieldPro does not charge a restocking fee for approved returns.

04 How to Request a Return

1. Contact Our Team: Email support@armshieldpro.com with your order number and the reason for the return.
2. Provide Supporting Information: Include the product name and, if relevant, clear photos showing any damage, defects, or incorrect items received.
3. Wait for Authorization: Our team will review your request and, if approved, provide return instructions and the applicable shipping arrangements.
4. Ship the Item: Package the item securely and follow the instructions provided by our support team. We recommend using a trackable shipping service and keeping your proof of shipment.

Returns sent without prior authorization may be delayed or refused. Please do not send products to a manufacturer or any address that has not been expressly authorized by our support team.

05 Damaged, Defective, or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery.

Please include the following information in your message:

• Your order number.
• The name of the affected product.
• Clear photos of the product and the issue.
• Photos of the outer packaging, if shipping damage is involved.
• A brief description of the problem.

After reviewing the information, we will determine an appropriate resolution, which may include a replacement, repair where available, or refund, depending on the circumstances and applicable law.

06 Refund Processing

For approved returns, we will notify you after the returned item has been received and inspected, or after any required review has been completed.

• Approval: If your refund is approved, it will be issued to your original payment method.
• Processing Time: We aim to process approved refunds within 10 business days. The time required for the funds to appear in your account may vary by bank or payment provider.
• Refund Delays: If you have not received your refund after the expected processing period, please first check with your payment provider and then contact our support team.

The amount refunded will be determined based on the approved return and applicable law. Any shipping charges or other amounts eligible for refund will be handled in accordance with the circumstances of your order and applicable requirements.

07 Order Cancellation

If you need to cancel an order, contact our support team as soon as possible and include your order number.

Orders may be canceled before shipment if fulfillment has not progressed beyond the point at which cancellation is possible. If an order has already shipped, cancellation may no longer be available and the request may need to be handled under this return policy.

If a cancellation is approved, any refund due will be processed through the original payment method, subject to the payment provider's processing times and applicable law.

08 Customs Duties & International Returns

For international returns, customers may be responsible for customs duties, import taxes, return shipping charges, or clearance fees incurred during the return shipment, unless the return is due to our error or applicable law requires otherwise.

Please contact our support team before arranging an international return so we can provide instructions and help you understand the applicable return requirements.